chopsrhcp wrote:Hi there,
My order was shipped on monday according to the tracking facility on the courier website. It's status is still 'in-transit' and has not even arrived in my country yet (IRL). I am concerned about deterioration of the truffles if they take much longer. Does this courier deliver during weekends? As by Monday it will have been seven days since order was shipped and eleven days since payment was made.
Hi chopsrhcp,
Vacuum packed truffles should be able to survive 1 month outside of the fridge. We ship our products via registered mail to Ireland.
We think the reason for the delay is the strike.
You can try to track it with this tracking site:
http://trackitonline.ru/?service=track&CCode=ENIf there is something wrong with the truffles after all, let us know and we'll fix it for you. (Some gas in the package is perfectly normal, this is produced by the truffles themselves and completely harmless.) Please send e-mail to:
info@magictruffles.comRegards,
Mr. Truffles